We are seeing recovery now as AWS restores services from their second outage today. We feel that systems are now on their way to stability. A post-mortem will be performed tomorrow.
Posted Oct 20, 2025 - 15:09 EDT
Update
AWS networking has now degraded, impacting all of our systems severely. We continue to wait for them to repair the issue. This status page (hosted at AWS) is also experiencing numerous errors, apologies for multiple updates.
Posted Oct 20, 2025 - 11:45 EDT
Update
AWS is still restoring systems. The majority of our systems are functional, however REPORTING is still offline as the database backing this service has not yet been restored by Amazon.
Posted Oct 20, 2025 - 10:00 EDT
Update
The issue has been downgraded in severity as we are seeing servers remain stable over the last 30 minutes.
Posted Oct 20, 2025 - 09:12 EDT
Monitoring
We are watching as AWS recovers from their outage. Slowly seeing stability return to systems, though some processes are slow and some users report connections dropping.
Posted Oct 20, 2025 - 08:47 EDT
Investigating
We are still experiencing stability issues due to the outage at Amazon Web Services (AWS). All systems are showing connectivity and reliability trouble as AWS works to resolve the situation fully.
Posted Oct 20, 2025 - 08:34 EDT
This incident affected: Carrier Portal, Shipment Batch Processing, and Shipment Billing API.